Terms & Conditions

ConversationToText is operated by Norra Vilan AB (Swedish company registration number 559561-0584) ("we", "us", "our"). By using the service you enter into an agreement with Norra Vilan AB.

By accessing or using ConversationToText you agree to these terms. If you do not agree, do not use the service. Continued use after an update means you accept the updated terms. If you use the service on behalf of an organisation, you confirm you are authorised to bind it; if you use it as an individual, you confirm you are of legal age.

ConversationToText converts an audio recording you supply into text, and can optionally generate a summary and speaker labels. Audio is processed in memory and is not stored on our servers. You are responsible for the recordings you upload, including having the legal right and any consent required to record and process them.

You must not misuse the service. In particular, you must not:

• use it for any unlawful purpose or to process unlawfully obtained recordings;
• use it for fraud, spam or harassment;
• infringe the intellectual property or privacy rights of others;
• interfere with the security or integrity of the service, including malware, probing, scraping, or circumventing technical or payment limits;
• reverse engineer, resell or redistribute the service.

Transcripts, speaker labels and summaries are produced by automated speech and language models. They can contain errors, omissions or misattributions, and are not suitable as a sole basis for legal, medical, financial or other professional decisions without human verification. You are responsible for checking the output before relying on or sharing it.

We retain all rights in the service, its software, branding and documentation. You keep all rights in your recordings and in the text produced from them; we claim no ownership of your content and only process it to deliver the result to you. You are granted a limited, non-exclusive, non-transferable right to use the service.

The service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

ConversationToText is pay per use: you see the price before you pay and pay once per recording. There is no subscription and no account is required.

Payment, billing, tax, invoicing, cancellation and refund mechanics are handled by our reseller Paddle. See Paddle's Buyer Terms and our Refund Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We may suspend or terminate access in case of material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. Because we do not store your recordings or transcripts, termination does not affect any data held by us.

To the fullest extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury where such exclusion is not permitted by law.

You indemnify us against claims arising from your recordings, your unlawful use of the service, or your breach of these terms.

These terms are governed by Swedish law, and disputes are subject to the exclusive jurisdiction of the Swedish courts, unless mandatory consumer law in your country of residence provides otherwise.

Norra Vilan AB — questions about these terms can be sent through the contact details on your Paddle receipt or via our support address published on this site.