Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — for example when the transcript quality did not meet your expectations, the conversion failed, or you never received a result.

We ask you to tell us what went wrong when you request a refund. That is not a hurdle to get your money back: it helps us improve the service and lets us match your request to the technical record of your session. A refund is not refused because you word it briefly.

Because we never store your audio, transcript or summary, we can only look at technical metadata: when a file was uploaded or recorded, its length and format, whether transcription completed or errored, and whether a download, copy or e-mail happened. That record is what we compare a request against — never the content of your conversation.

Use the form below, or go directly to our payment provider and Merchant of Record, Paddle, at paddle.net with the order number from your receipt email. Either route works; the form is usually faster because we can look up the session details ourselves.

Keep your receipt email: it is the reference we and Paddle use to find your order.

We review requests within 2 business days. Approved refunds are returned by Paddle to the original payment method. Depending on your bank or card issuer it can take a few business days for the amount to appear.

See Paddle's Refund Policy for the full buyer-side process, or read our Terms & Conditions.